9mobile is a Nigeria’s leading telecommunications providers, now knowing as T2. The brand has gone through transformations over the years, starting as Etisalat Nigeria, switching to 9mobile in 2017, and finally adopting the name T2 in August 2025 after being acquired by Lighthouse Telecoms. They now team up with mtn because of its robust network infrastructures, which shows how serious the company is about rebuilding and delivering better service to subscribers.
9mobile Customer Care number
9mobile Customer Care are support services that help users solve technical problems, manage their accounts, report lost SIMs, make complaints, and request general assistance. This are the latest 9mobile Customer Care number:
1. Phone Support
- From a 9mobile line: Dial 200 for customer care.
- From another network within Nigeria: 0809-0000-200 (or 0809 000 0200, depending on the source).
- International calls: +234 809 000 0200 to reach 9mobile support from outside Nigeria.
These lines connect you to an automated system first, where you can select the department you want (billing, technical support, etc.), then be routed to a live agent if needed.
2. WhatsApp Support
According to sources, 9mobile also offers customer support through WhatsApp. You can use this channel for fast, conversational help.
- WhatsApp Number: 0909 000 0909
- Just send “Hi” to start, and then use the menu to navigate to your issue.
3. Email Support
For non-urgent issues, detailed complaints, or to send documentation, email is a good option:
When writing to them, include your full name, 9mobile phone number, and a clear description of the problem for a faster, accurate response.
Email Address: care@9mobile.com.ng.
My 9Mobile App
9mobile’s mobile app (My9Mobile) is a convenient way to:
- Check your data and airtime balance
- Buy or manage data plans
- Pay bills
- Submit support tickets and chat with customer care
9mobile Customer Care, Offices, and Contacts Across Nigeria
Here are a few notable 9mobile offices and addresses in Nigeria:
| City | 9mobile Office Address |
|---|---|
| Lagos | 43 Adeola Odeku, Victoria Island |
| Lagos (Ikeja) | 57 Allen Avenue, opposite First Bank, Ikeja |
| Lagos (Ajegunle) | Total Filling Station, Mobil Road, Ajegunle, opposite Coca-Cola |
| Abuja (CBD) | Ceddi Plaza, Plot 264, Tafawa Balewa Way, Central Business District. |
| Abuja (Wuse II) | 8 Kikuyu Close, Aminu Kano Crescent, Wuse II |
| Abuja (Grand Towers Mall) | Shop 7 & 8, Grand Towers Mall, #232 Murtala Mohammed Express Way, Gudu District. |
| Kaduna | 6B Yakubu Gowon Way, Kaduna |
| Kano | Mini Mpos 8, No. 4 Audu Bako Way, Kano |
| Uyo | 70 Wellington Bassey Way, Uyo |
| Jos (Plateau State) | No. 2 Ahmadu Bello Way, Opposite Post Office, Jos |
| Benin City (Edo State) | 35 Sapele Road, Opposite State Secretariat (Palm House), Benin City |
FAQs About 9mobile Customer Care
Q1: What is 9mobile’s customer care number?
- From a 9mobile line: 200
- From other local networks: 0809-0000-200 or 0809 000 0200.
- From abroad: +234 809 000 0200.
Q2: What is the 9mobile email for customer support?
- You can email them at: care@9mobile.com.ng.
Q3: Does 9mobile have WhatsApp support?
- Yes, you can message 0909 000 0909 on WhatsApp for assistance.
Q4: Where can I find a 9mobile office near me?
- 9mobile has experience centres across Nigeria, including in Lagos (Victoria Island, Festac), Abuja (Ceddi Plaza, Grand Towers), Kano, Kaduna, Uyo, and more.
- Use the 9mobile website or app to find the closest centre.
Q5: What should I bring when visiting a 9mobile office?
- Valid ID (e.g., NIN slip, driver’s license, voter’s card)
- Your 9mobile number
- Any relevant document (e.g., for SIM swap, bring proof of ownership)
Q6: How long does it take for 9mobile to reply to emails?
- Response times vary, but providing detailed information (your number, full name, clear issue) can help speed up the process.
Tips for Dealing with Customer Care Efficiently
- Be Clear & Concise: Whether on a call or in an email, clearly describe the problem.
- Use the Right Channel: Use WhatsApp or app for quick issues; email for complex matters; in-person for SIM or NIN issues.
- Keep Records: Note down ticket numbers, call times, or email threads for follow-up.
- Stay Calm & Polite: Customer care agents can help faster when you’re patient and respectful.
- Follow Up: If your issue isn’t resolved, don’t hesitate to call again or escalate via social media.
Final take
9mobile provides different customer care options, from phone and WhatsApp to email and physical offices. Whether you’re dealing with a lost SIM, network trouble, billing question, or need general help, there’s a support channel for you. By knowing the right number to dial, where their offices are located, and the best way to reach out, you can get faster, more effective assistance from 9mobile.
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